Política de envío
Shipping Policy
Thank you for visiting and shopping at Bright Jolly. The following terms and conditions constitute our Shipping Policy.
Order processing time
All orders are processed within a reasonable timeframe after the order is placed. Processing times may vary depending on order volume, product availability, and supplier conditions.
Please note that orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing may be delayed. We will make reasonable efforts to communicate any significant delays.
Shipping confirmation
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).
Tracking availability may depend on the shipping method and carrier used.
Shipping methods and delivery
We work with multiple logistics providers and suppliers in order to fulfil orders internationally.
Delivery times may vary depending on:
- Destination country
- Customs processing
- Local postal services
- Carrier logistics
- Product type and availability
Because we work with international suppliers, delivery times are estimates only and are not guaranteed.
Customs, duties and taxes
Depending on your location, your order may be subject to import duties, taxes, or customs fees once it reaches your country.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs or import processes.
Shipping delays
While we aim to ensure timely delivery, delays may occur due to factors outside of our control, such as:
- Carrier delays
- Weather conditions
- Customs inspections
- High order volume periods
- Supply chain disruptions
We are not responsible for delays caused by third-party carriers or external factors.
Incorrect address
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete at the time of purchase.
We are not responsible for orders that are lost, delayed, or returned due to incorrect or incomplete address information.
If you notice an error in your shipping details, please contact us as soon as possible.
Lost or delayed packages
If your order appears delayed or lost, please contact us at brightjollymarket@gmail.com so we can investigate with the carrier.
While we will assist in resolving shipping issues, we are not responsible for packages that are lost due to carrier issues or incorrect address information.
Contact
If you have any questions about your order or shipping, you can contact us at: